Privacy Policy
Valley Hearts
Privacy Policy
To provide the highest standard of service, from time-to-time we need to collect personal information.
We abide by the National Privacy Principles under the Privacy Act 1988 (Cth).
We strive to act with the highest integrity and offer the best possible service to all who access our services.
All personal information* entrusted to us is treated with the appropriate degree of privacy.
* Personal information is any information that an individual’s identity can be reasonably determined.
We collect personal information as it is essential to delivering a high quality service to our community. This includes being able to make appropriate referrals and provide support and safe accommodation.
We collect personal information through application and registration forms. Personal information we collect is always done with the individual’s consent and where possible this is in writing.
All reasonable precautions to safe-guard personal information from misuse, unauthorised access, modification or disclosure are taken. When personal information is no longer required or out-of-date, it is deleted from our systems and/or securely destroyed. Records of personal information are kept in our filing systems and/or on a database.
Personal information will not be released to persons or entities outside our organisation without your consent except where:
- Such disclosure is permitted under the Privacy Act 1988 (Cth);
- We are required by law to disclose information to third parties.
Breach of privacy
An individual has the right to complain about a breach of privacy by lodging their concern or complaint with us.
If there is no satisfactory outcome the individual can make a complaint to the Office of the Australian Information Commissioner.
